Pay per resolution.
Not per headcount.
Two plans. AI Employee or Full Stack. Add Sales Agent to either.
Conversations are free. You only pay for outcomes.
Conversations are free. Browsing, product questions, FAQs, comparisons — your customers chat all day at zero cost. You only pay when the AI delivers a verifiable outcome. Sales Agent is an optional add-on — 0% commission.
What does per-resolution pricing look like?
A real example based on a 2,000 ticket/month store:
The other 140 tickets escalate to your team (AI Employee) or our humans (Full Stack). No charge for escalations. Book a demo for your exact per-resolution rate.
I keep my team and they work smarter
AI handles the routine autonomously. Escalations route to your team with full context.
Per-resolution pricing
No seats. No minimum. You still need a team for escalations.
Book a Demo- Returns & exchanges — end-to-end
- Order tracking & modifications
- Refund processing
- Subscription management
- FAQ & policy questions with full context
- Routes to your team with full context & reasoning
- Triage value — your agents don't start from zero
- Human agents not included — you handle ~1 hr/day
- All channels: chat, email, WhatsApp, SMS, Instagram
- 95+ languages, auto-detected
- Sales Agent add-on available · 0% commission
- Real-time Shopify sync (55 tools)
- Approval queue, analytics, knowledge base
I don't have a support team anymore
AI handles the routine. Our trained humans handle the moments that matter. You manage nothing.
Flat monthly · quoted based on your volume
Book a Demo- Trained human agents handle every escalation — not your team
- 24/7 coverage across all time zones
- Humans trained on your brand, policies, and voice
- Scales with demand — BFCM, launches, viral moments
- Continuous learning — human resolutions improve the AI
- Review high-value financial approvals (~10 min/day)
- Check dashboard once a week if you want
- No hiring. No training. No scheduling. No management.
What support actually costs you today
A mid-size Shopify store with ~10,000 monthly conversations.
hire & manage
per-resolution
flat monthly
AI Employee
You still manage a team
Full Stack
You manage nothing
Full Stack eliminates all support staffing costs — agents, management, hiring, training, turnover. One flat invoice, predictable every month. AI Employee reduces your team's workload but you still need staff for escalations.
Based on Glassdoor median salaries for Shopify support agents, Q1 2026. Helpdesk costs based on typical Gorgias/Zendesk pricing at 2K+ ticket volume.
Included in every plan. No hidden costs.
AI support agent
Handles tickets autonomously, 24/7, in 95+ languages. Only charged for verified outcomes.
Sales Agent (optional add-on)
Product discovery, recommendations, cross-sells, visual search. 0% commission — you keep 100% of every sale. Pricing based on conversation volume.
Free conversations
Product browsing, FAQs, comparisons — zero cost. You only pay for resolutions (AI Employee) or your flat monthly (Full Stack).
Approval queue
Full control over financial decisions. Auto-approve below thresholds, require review above.
All channels
Chat, email, WhatsApp, Instagram, SMS, Shopify Chat. One platform, one inbox.
Enterprise security
SOC 2 Type II, GDPR, 256-bit encryption. 99.99% uptime SLA.
Enterprise
High-volume brands. Custom pricing, dedicated human team, SLAs, priority onboarding, and annual agreements.
Pricing FAQ
Everything you need to know about how pricing works.
A resolution means the AI completed the customer's request end-to-end. Refund processed. Exchange shipped. Subscription updated. Tracking delivered. The ticket is closed and the customer got their outcome. If the AI escalates to a human, you're not charged for that ticket.
AI scales instantly. There's no throttle, no queue overflow, no surge pricing. BFCM, viral spikes, product launches — you pay per resolution at the same rate. Your bill goes up proportionally to resolutions, not exponentially. Full Stack includes all volume spikes in your flat monthly rate.
Yes, at any time. Most merchants start with AI Employee to see the resolution rate, then switch to Full Stack when they realize the 20% that needs humans is still eating their time. We migrate your configuration and train human agents on your brand within 48 hours.
AI Employee is month-to-month. No annual lock-in. Cancel anytime. Full Stack requires a 3-month minimum (our humans need training time to match your brand), then converts to month-to-month. No cancellation penalties after the minimum.
Every resolution comes with a satisfaction check. If a resolution is reversed or the customer reopens within 24 hours, you're not charged. We track CSAT, resolution accuracy, and customer sentiment in real-time. If quality dips below thresholds, we pause automation and investigate before resuming.
If AI doesn't resolve 80%+ of eligible tickets in your first 30 days, you pay nothing. We're confident because the 93% number comes from 900+ Shopify stores, not a pitch deck. But if your store is an edge case, we eat the cost.
Customers can chat, browse products, ask questions, compare items — unlimited, no charge. You only pay when the AI delivers a verifiable outcome: a return processed, an order modified, a refund issued. Browsing conversations, FAQs, and product questions cost you $0.
Sales Agent is an optional add-on for either plan. Priced per conversation volume. 0% commission — you keep 100% of every sale the AI generates. Most merchants see $8–18K/month in new and retained revenue. Book a demo for volume-based pricing.
No. AI Employee: per-resolution pricing, no platform fee, no seats, no setup cost. Full Stack: one flat monthly number that covers everything — AI, humans, channels, languages, analytics. The price on the invoice is the price you pay.
Do it. Most merchants run a parallel test for 30 days. EvoAI handles incoming tickets; your existing tool handles the rest. You see the resolution rate, the cost savings, and the customer satisfaction data side by side. When you're convinced, you cut over.
See it on your store.
We'll connect your store and resolve your real tickets. Live. In front of you. No slides. No test data.