What if support tickets
stopped being your problem?
Not deflected. Actually resolved. AI processes the routine volume in seconds. Trained humans handle the moments that matter — VIPs, complaints, judgment calls. You manage nothing.
Choose how you handle the 7%.
AI resolves tickets autonomously. When it can't, it routes to your team with full context and reasoning.
- AI processes and closes every routine ticket
- Escalations go to your team with full context
- All channels, 95+ languages, 24/7
- Approval queue & financial controls
Best for: Stores that have a support team and want AI to handle the volume.
Everything in AI Only, plus trained human agents who handle the 7% that needs judgment. Zero support hires on your payroll.
- Everything in AI Only
- Human agents for complex & sensitive issues
- Trained on your brand, voice & policies
- Seamless handoff — customers never notice
- Zero support hires needed
Best for: Stores that want to replace their support team entirely.
For a Shopify store handling 25,000 tickets/month
Same customer. Same message.
Completely different outcome.
Checks return policy. Order is 8 days old. Within 30-day window.
Generates return label. Sends template: "Your return has been initiated. Refund in 5-7 business days."
Human still processes label, notifies warehouse, issues refund. No context on why they're returning.
Sees the return request. And the full picture: 3 previous orders, all Large. This order was Medium. Browsed the same shirt in Large twice this week.
Not a dissatisfied customer — a sizing mistake from a loyal buyer.
One followed the policy. The other understood the customer. That's $90 in value on one ticket. Scale that across 25,000 a month.
One agent. Your entire support stack.
Not canned responses. Real actions across Shopify, Stripe, and your shipping carriers.
Returns & Refunds
Checks eligibility, generates return label, emails customer, notifies warehouse, issues refund, updates inventory. Six actions, zero human effort.
Your #1 ticket type — fully automatedExchanges
Checks variant availability, creates exchange order, coordinates two-way shipping. Handles "wrong size" in 30 seconds.
Retains revenue other tools refund"Where's My Order?"
Pulls real-time tracking from FedEx, UPS, USPS, DHL. Proactively messages customers when shipments are delayed.
Eliminates your #2 ticket typeOrder Changes
Customer wants to change size, color, or address? Agent checks if the order is still editable and makes the change before it ships.
Pre-fulfillment only — no mistakesFAQ
Questions about EvoAI? We have answers.
Five minutes. Connect your store and EvoAI imports your product catalog, policies, order history, and brand voice automatically. AI goes live the same day. On Full Stack, our human agents are trained on your brand within 48 hours.
Same AI, same data. The only difference is who handles the 20% that needs a human. AI Employee: your team approves edge cases — about 15 minutes a day, not 8 hours. Full Stack: our trained humans handle everything. You don't see tickets, you don't approve anything, you check a dashboard once a week if you want. AI Employee is for teams that want to keep control. Full Stack is for teams that want support completely off their plate. Sales Agent is optional on both.
It means the AI processes the actual action — not just a reply. Refund? Processed. Exchange? Shipped. Cancellation? Done. Subscription change? Updated. The ticket is closed. The customer got their answer and their outcome. No human typed anything.
On AI Employee: your team stops doing tickets and starts approving decisions. 15 minutes a day instead of 8 hours. They focus on VIP customers, CX strategy, and work that actually matters. Nobody gets fired — the work changes. On Full Stack: you don't need a support team. Period. Redeploy them to merchandising, CX strategy, or other high-value work.
Optional add-on for either plan. Priced based on conversation volume. Product recommendations, cross-sells, and upsells during every conversation. AI knows what each customer browsed, abandoned, and is likely to buy. 0% commission — you keep 100% of every sale. Request a demo for pricing details.
All of them. Chat, email, WhatsApp, Instagram, SMS. One AI, every channel your customers use, in 95+ languages. Auto-detected.
AI Employee uses per-resolution pricing — you only pay when a ticket actually resolves. Full Stack is a flat monthly fee with no per-ticket charges, quoted based on your volume on a demo call. Sales Agent is an optional add-on — 0% commission. Both plans include all channels, all languages, and the full platform. No seats. Request a demo for detailed pricing.
Every financial action has guardrails. On AI Employee: you set the rules — auto-approve below a threshold, review above it. On Full Stack: our human agents catch anything the AI is unsure about. Customers never notice the handoff. And if a resolution is reversed within 24 hours, you're not charged.
Don't cancel anything. Run EvoAI alongside your existing tools. AI handles 80% of tickets before they hit your helpdesk. Reduce agent hours immediately. When your contract expires, you don't renew.
See it on your store.
We'll connect your store and resolve your real tickets. Live. In front of you. No slides. No test data.